HELP LIBRARY
Troubleshooting
How to download 2024 / undated planners ?
You will receive one PDF download dashboard file. This file have been created to help you choose and download your preferred planner options, stickers, covers, and icons in one place.
Please refer to the 2024 digital planner setup guide video here for step by step instruction on how to downloading and importing each items included.
Hyperlinks are not working
Please make sure to turn on the Read-Only mode by tapping on the pen icon at the top of the nav bar.
In Goodnotes, you can find out whether you are in the Read-Only or Editing mode by viewing the color of nav bar. If the bar is turned white, you are in the Read-Only mode. Once you tap the pen icon again, it will enter the Editing mode.
Importing Issues
Please make you are following the instruction that included with your purchase and importing the correct files. *ZIP file are not compatible with note-taking app. It will need to be unzipped before importing into the app.
If you are receiving an import error, try importing the file directly within the app or force closing the app by swiping up on the multitasking view. Reopen the app and try to import the file again.
If you’re experiencing any issues, visit App Store directly and see if the app is updated to the latest version.
If you are still experiencing the issues, please use Contact form. Well try our best to help you.
How to install font on iPad ?
To install the font on iPad, you will need a font installation app such as iFont to install the font. Import the font into the app and follow in-app instructions.
Payments
PAYMENT OPTIONS
All price are USD. We use Stripe as our secure payment gateway for processing debit/credit cards. Visa, Mastercard, American Express, and Apple Pay are all accepted payment methods.
declines and failed payments
There are a number of reasons why the card could be declined. We recommend trying to place your order again.
Ordering
Where to shop
Haus of Planner is sold exclusively only at Hausofplanner.com. Be the first to find out about new products, offers, and more by signing up for the emails. Join the club.
Downloading orders
Once your order has been placed, you will be able to download your file immediately at the order confirmation page.
You will also receive an email containing a secure link to download your purchased files. Please check your spam folder if you have not received the email.
order cancellations
We are unable to change or cancel an order after you've placed it.
It is your responsibility to ensure that you have read all associated details and asked questions, if there are any, prior to purchase. Refunds/returns/exchanges are also not permitted. Read more here.
Changing email address
Email address cannot be changed. The order will be immediately sent to the email address entered when the order was placed.
Lost orders
If you lost your download files, Please send us a message via the Contact form for assistance.
Please note, we are not responsible for any downloads that are not sent due to incorrect email addresses.
compatibility
APPLE devices
Compatible with Apple
Our digital products compatible with apple devices (e.g. iPad, iPhone & Mac). the apple device models that are still receiving software updates from Apple are recommended. For a list of devices currently being supported by the latest software, See the list.
Suggestion apps for Apple Devices
- Goodnotes 5/6 (Recommended)
- Notability
Android devices
Compatible with Android
Many people use digital planner on andriod devices. Digital planners are interactive PDF files which require a compatible note-taking app to be able to use hyperlinks, add stickers, write/type on it.
Suggestion apps for Android
- Noteshelf
- Xodo
Not Compatible with OneNote or Evernote.
If you still have questions or need help, please send us a message. We will be happy to assist you.